This product started as a working appointment desk, not a marketing chatbot. A customer messages the business number. The bot asks for a name if it does not have one, then offers three jobs: Book, My visits, and Cancel.
Booking walks through service, name, a date in DD/MM/YYYY, and a free slot generated from the shop’s working hours. The default timezone is Asia/Kolkata. After a visit is saved, the scheduler queues a 24-hour reminder, a 2-hour reminder, and a follow-up the next day that asks whether they want to book again.
Reminders often fall outside WhatsApp’s 24-hour session window, so the bot uses Meta message templates (name, service, date/time) and falls back to a normal text when a template is missing or the customer is still in session.
Until Cloud API credentials are connected, the same conversation engine runs on a dashboard that looks like WhatsApp: a phone-style chat on the left and a bookings panel on the right. Staff can rehearse the flow, then point a webhook at /webhook and subscribe to messages.
The same engine can be reshaped for the jobs on the capability map: instant replies, lead capture, order and payment updates, and custom workflows. Unofficial WhatsApp Web scrapers are out of scope. They get numbers banned.